Refunds typically post within five business days of us receiving your items. To protect the health and well-being of our customers and our teams, some stores are temporarily closed or offering limited services. You can also return your items to an Apple Retail Store for a refund. Please send us your items by March 08, 2022.If you haven't already done so, please print your pre-paid shipping label.Now I've just found myself in a situation where I have to look for cheap phone just so that I can be able do lyft and Uber What happens next? I use my phone for Uber, so I had to sit around because I'd used my last 860 to get a phone. I have been without a phone for almost 8 days now I have to wait another 5 days. So now I have to wait for 5 days until I get my refund to get a new phone. Apple really needs to train their customer service Representatives. Some of us just don't have $800 just sitting around. After paying $860 for a phone they wanted me to just go ahead and purchase a new phone and wait for the money to come back to me. So in the end I ended up having to drive in traffic for 45 minutes to Apple store just so that I can return the package. When the representative sent me the shipping label after reading the shipping label it stated three steps for me to get my refund.1 print the label, 2 take the phone to the UPS, once we receive the phone we will refund you. What the representative didn't mention is that I had to wait until after apple received the phone for them to be issue a refund. that the only thing they could do is send me a refund. Of which at the time they told me that they couldn't do it. As soon as I receive the phone I noticed that the phone was too small for me so I called them and ask them if I can go in the store and exchange for a different phone. Someone finally told me that my phone had got lost in transit. After calling back and forth between ups and Apple for 3 days. After my phone got lost in transit apple couldn't let me go to the store and just pick up the phone from the store because it was an online order. I just experienced the worst shopping experience I've ever had in my life. If I could only give apple customer service a negative -1. Apple has the worst customer service -5 is my review